PHONE
Customer Relations
1-800-519-1511Monday–Friday, 9 a.m.–8 p.m. ET
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
View original sourceSource checked 2026-09-26
An independent reference. Amber Almanac is not CarMax’s customer service team. The number above belongs to the company; we do not connect or forward calls.
THE AVAILABLE ROUTES
4 listed contactsGet in touch with CarMax.
The CarMax listing brings together documented channels and the context attached to them. For a pickup issue, confirm the location and time in the booking itself. Dates beside contacts record evidence reviews, not live call availability.
PHONE
Car buying, selling and shopping
1-833-538-2913Monday–Saturday, 9 a.m.–9 p.m.; Sunday, 11 a.m.–10 p.m. local time
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
View original sourceSource checked 2026-09-26
ONLINE CONTACT
Official contact information
Open company pageView original sourceSource checked 2026-09-26
A LITTLE PREPARATION HELPSKeep the conversation
Keep the conversation
on track.
- 01
Check who sold the booking before requesting an amendment.
- 02
For a pickup issue, confirm the location and time in the booking itself.
- 03
Ask about any change in price before accepting a new arrangement.
READER EXPERIENCES
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THE RECORD BEHIND THE DETAILS
Sources & corrections.
Contact dates belong to individual routes. A newer editorial update does not mean every contact was rechecked on that day.
Entry edited 2026-10-25